Acumen ROI Limited Prize Competition Terms and Conditions
A. General Competition and Prize Draw Terms and Conditions
3. The Prize
4. Winner Selection
5. Winner Contact (including time sensitive/critical prizes)
B. Manipulation of services
G. Contact Details and Further Information
The following terms and conditions apply to all competitions, prize draws, votes and polls promoted by the Promoter in any media including without limitation in television programmes, online and/or on mobile. Please see end of these terms and conditions for details of the Promoter.
These general terms and conditions apply in addition to any specific terms and conditions which may be mentioned in any promotion of or messages about that competition, prize draw, vote or poll on any platform (“competition information”). Where applicable, specific terms and conditions for each competition, prize draw, vote or poll can be found here. Together these general terms and conditions and the competition information shall be referred to as the “terms and conditions”. To the extent that there is any inconsistency between these general terms and conditions and any competition information, the competition information will prevail.
The terms and conditions may be amended at any time without prior notice. Any changes will be posted on the acumenroi.com website. It is your responsibility to ensure you review the current competition terms and conditions before entering any competition, prize draw, vote or poll.
By taking part in the competition, prize draw, vote or poll (as applicable), you accept and agree to the terms and conditions. If you do not agree with any of the competition terms and conditions then you should not take part in the competition, prize draw, vote or poll (as applicable).
We recommend that you print and store or save a copy of these terms and conditions for future reference during the competition, prize draw, vote or poll.
A. General Competition and Prize Draw Terms & Conditions
The following general terms and conditions apply to all competitions and prize draws:
1.1. Entrants must meet the eligibility requirements as specified in the competition terms and conditions.
1.2. Entrants must be residents of the United Kingdom, Isle of Man or Channel Islands and must be aged 18 years or over at the time of entry, unless specified otherwise.
1.3. If selected as a winner of a prize draw or competition, the winner must provide a UK, Isle of Man or Channel Islands address for delivery of the prize. The Promoter will not deliver to any address outside the UK, Isle of Man or Channel Islands. The prize maybe collected in person by arrangement.
1.4. Employees and members of their immediate families (including any live-in partner)of the Promoter, companies within the Acumen ROI of companies and/or those associated with the operation or promotion of the competition or prize draw, including without limitation the provider of the prize or the organiser of the Prize Competition, are eligible to enter. Any entrants must declare their entry to the Promoter and not take part in any winner selection process.
1.5. The Promoter reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time, and to use any channels and methods available to carry out checks of any details provided. The Promoter may withhold delivery of a prize until it has received such evidence from the winner and failure to provide such evidence in a timely manner may result in forfeiture of the prize.
2.1. The opening date and closing date and time for entries are as indicated in the competition information. Any entries received before the competition or prize draw opens or after the closing date and time will not be counted but may still be charged.
2.2. For competition entry, entrants must answer the question(s) or complete the task(s) specified and submit the information as indicated in the competition information. For prize draw entry, entrants must submit the information as indicated in the competition information.
2.3. Entrants may be required to provide their full name, full contact telephone number (including area code if providing a landline number) or other method of contact (if applicable), email address and/or any other information as specified at the time of entering the promotion. This information cannot be amended once an entrant has entered the promotion.
2.4. Each entrant will be charged the cost of entry(if any) as indicated in the competition information. If charges apply, entrants must have the permission of the bill payer/account holder before entering the promotion. Any cost of entry and/or entry delivery costs includes taxes (where applicable). If you fail to pay for any entry which for which there is an entry fee, we may exclude that entry and any associated bonus free entries, bonus tokens and/or entries made by using bonus tokens.
2.5. The Promoter cannot guarantee that entries submitted by eligible residents of the United Kingdom, Isle of Man and the Channel Islands from outside the UK, Isle of Man and Channel Islands will be entered into the promotion and charges will depend on the relevant service provider’s international rates. The Promoter gives no warranty that the service will be available, legal or appropriate for use in locations outside the UK.
2.6. Entry to the promotion must be by the applicable method(s) as indicated in the competition information which may include any (but not necessarily all) of the following:
2.6.1. Phone entry: Phone entrants should call the phone number as indicated in the competition information, and follow the instructions in the recorded message.
The call charges will be the cost indicated in the competition information plus any applicable network access charge. The total cost will be dependent on the entrant’s network.
2.6.2. SMS entry: SMS entrants should send an SMS to the short-code as indicated in the competition information. The charge per SMS will be the cost indicated in the competition information plus any applicable standard network charges. The total cost will be dependent on the entrant’s network. Charges will be deducted from the entrant’s available credit if they are a pre-pay customer or appear on their monthly statement if they are a pay-monthly customer.
SMS entrants will receive an SMS text message confirming their entry, which may include information about the programme, its sponsor or other services relating to the promotion. SMS entrants may opt out of receiving additional marketing messages at any time (please see section 9.2 of these terms and conditions).
2.6.3. Web entry: Web entrants are required to follow the instructions on the website as indicated in the competition information. Internet service providers’ fees may apply when accessing the internet. From time to time for entering our competitions online we may award bonus tokens which can be redeemed against ‘token only’ competitions at our sole discretion. We may also award you bonus tokens for engaging with the content on our site, or for other activities as specified by us from time to time. You can see your current bonus tokens balance by logging on to the website and clicking on “My Tokens”. Bonus tokens are non-transferable and have no monetary value. We have no liability in the event that bonus tokens cannot be used, including where they are lost or non-redeemable against a competition. Bonus tokens may be withdrawn or invalidated by us at any time for any reason, with or without notice. We may also cap the number of bonus tokens that any individual is allowed at any one-time.
2.6.4. Postal entry: Postal entrants may enter the promotion by mailing their full name and a contact telephone number (including area code if providing a landline number) or other method of contact (as applicable), as well as other required information and/or material to the postal address as specified in the competition information. Entries must be sent on a postcard or on or within an envelope. Entries received on anything other than a postcard or envelope will not be accepted. In the case of multiple entries received in a single envelope or postcard, only one entry will be entered into the promotion. Entries sent by post must be received at the relevant postal address specified for entries by the closing date and time for receipt of entries. Postal entries without correct and sufficient postage paid will be invalid and will not be considered. Personal and hand deliveries will not be accepted. Prize Competitions requiring an entrance fee cannot be entered using a Postal Entry method.
2.7. Entries must not be sent in through agents, third parties or on behalf of another person unless otherwise specified in the competition information. Such entries are void. Bulk entries are void and cannot be accepted.
2.8. Any entries which are above the maximum number of entries for each method of entry as specified in the competition information or which are incomplete, without all the required information, inaudible, incomprehensible, incorrectly submitted, lost, damaged in any way, made or received after the deadline for receiving entries has passed or which are not received by the Promoter or are not otherwise in accordance with the competition terms and conditions are invalid and will be discounted.
2.9. In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of any answers given by entrants, or the operation of any part of the competition or prize draw service, networks or systems, the decision of the Promoter shall be final.
3. The Prize
3.1. The prize is as specified in the competition information. Unless otherwise stated in the competition information, each entrant is limited to winning one prize per competition or prize draw.
3.2. The prize is subject to availability and to winner confirmation, i.e. the Promoter has managed to contact the winner and confirm eligibility. The prize is also subject to the terms and conditions of the prize provider, their agents, and where applicable to the terms of the venue and/or the manufacturer.
3.3. Any prize elements including travel and/or accommodation will be subject to availability. Certain dates may be excluded when the winner may not take up the prize. Where the prize involves travel or accommodation on a date and/or to a destination to be chosen by the winner, the Promoter reserves the right to determine a final date by which the prize must be taken. Where the prize necessitates travel and/or attending an event on a specific date, the winner must be available on the date(s) specified by the Promoter in the competition information and no alternative dates will be available.
3.4. Unless otherwise specified, all elements relating to a prize including travel and/or accommodation must be taken up during one period, and not on non-consecutive dates. The winner (and their companion(s) if applicable) will be required to hold a valid passport, any required visas and/or other necessary travel documentation. Where the prize relates to travel for more than one person, the winner and their companion(s) must travel together, departing from and returning to the same location at the same time and on the same itinerary. The prize provider and/or their agents cannot guarantee that seats will be adjacent to each other.
3.5. Where the prize includes a cheque, voucher or gift-card, such prize will be made payable in pounds sterling in the name of the winning entrant only and such cheque, voucher, or gift-card cannot be made payable to any third party. No other form of payment than that indicated in the competition information will be provided to the winner.
3.6. The Promoter, prize provider, the issuer of the vouchers or gift-cards and their agents reserve the right to refuse to accept vouchers and/or gift-cards which are deemed to have been tampered with, defaced, duplicated, damaged or which otherwise are suspected to be affected by fraud or which have been lost or stolen following delivery.
3.7. The winner (and where applicable, their companion(s)) is (are) required to comply with all instructions and requirements as may be specified by Acumen ROI Limited or any authorised third party to receive and/or take up the prize, including but not limited to providing responses within specified time frames, adhering to the itinerary, completing any required forms and delivering any required documentation. The Promoter will not be liable to the winner or any other persons where they fail to comply with such instructions and such failure may result in forfeiture of the prize.
3.8. The winner (and where applicable, their companion(s)) may be required to provide their signature as proof of their agreement to relevant waivers, releases and/or consents when taking up the prize. Failure to sign any relevant documentation may result in forfeiture of the prize.
3.9. The prize excludes all other costs and arrangements not expressly included in the prize (as stated in the competition information). Additional charges and expenses incurred for goods, services, attractions, facilities, upgrades, activities and events not expressly included in the prize are payable solely by the winner (and where applicable their companion(s)). The Promoter will not be held liable where such charges and/or expenses are incurred, and no refund or reimbursement will be made. The Promoter will accept no responsibility where the winner is unable to pay in full any such charges and/or expenses.
3.10. For delivery of the prize, you may be required to be available at a specified time and place.
3.11. No cash equivalent (where applicable) or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable. If the winner decides to take up and then sell on the prize (where such onward sale is permitted) Acumen ROI Limited will not be required to provide any guidance on such sale, and the winner acknowledges that the onward sale price may be lower than the retail or advertised price. However, the Promoter reserves the right to change the prize or any part of the prize to an alternative of equal or greater value for any reason in its sole discretion including without limitation due to circumstances beyond its control or if any part of the prize becomes unavailable. If for any reason the winner chooses not to take up the prize or any part of the prize, the Promoter reserves the right to ask the winner to confirm this in writing and, whether or not such confirmation is received, the Promoter will be able to retain or dispose of the prize (or part of the prize) at its own discretion.
3.12. The Promoter may refuse to provide a prize, or seek its recovery, in the event of non-entitlement under the competition terms and conditions or an entrant's breach of the competition terms and conditions, fraud or dishonesty, including but not limited to the use of technology which enables an entrant to evade applicable charges when entering the promotion.
3.13. Unless the prize is time critical (as set out in section 5.2), the Promoter or prize provider(s) endeavour to deliver the prize to the winner within twenty eight (28) days from the date of winner confirmation unless stated otherwise in the competition information. If the prize is time critical the Promoter or the prize provider(s) endeavour to deliver the prize to the winner as soon as reasonably practicable before the necessary time to take up the prize.
3.14. The Promoter, prize provider and their agents will not be liable where a prize has been lost, damaged or stolen following delivery and such prize will not be replaced.
4. Winner Selection
4.1. Where the winner is randomly selected, the draw for the winner will take place within one week of the closing date and time for all entries unless otherwise specified in the competition information. Unless stated otherwise in the competition information, the winner will be the first entry drawn at random from all valid entries, subject to eligibility and winner confirmation (and, for competitions where entrants are required to answer one or more questions, answering such question(s) correctly). Where the winner is not randomly selected, the competition competition will detail the judging criteria on which the winning entry will be selected.
5. Winner Contact
5.1. General contact: The winner will be contacted as soon as practicable on or after the draw date or judging date (as appropriate) as indicated in the competition information. Reasonable efforts will be made to contact a winner on the phone number provided when entering the promotion or such other method of contact deemed appropriate by the Promoter in its sole discretion in the circumstances. Unless the prize is time critical or time sensitive, the Promoter will try to contact the winner over a 4 week period.
5.2. Time critical: Where the prize must be taken up within 1 month of the close date of the competition, the competition will be considered “time critical”. As a winner needs to be found before the time to take up the prize passes, the competition information will indicate the date(s) when entrants must be contactable and the Promoter will try to contact the winner on the phone number (or other method of contact (if appropriate)) provided, calling three times in a three-hour daytime period or as indicated in the competition information.
5.3. Time sensitive: Where the prize must be taken up by a date which is more than 1 month but less than 6 months after the close date of the competition, unless otherwise stated in the competition information the Promoter will try to contact the winner on the phone number (or other method of contact (if appropriate)) they provided over a two week period or as indicated in the competition information.
5.4. If the winner cannot be contacted or successful contact is not made within the time periods set out in clauses 5.1 to 5.3 above or as otherwise set out in the competition information (as applicable) or if the winner fails to meet any of the eligibility requirements or is otherwise unable to comply with the competition terms and conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.
5.5. Any entrant and/or winner must comply with any directions given to him or herby the Promoter, prize provider(s) and/or their agents and with all relevant laws, rules and regulations, restrictions, itinerary, and where applicable, compliance with the Ofcom Broadcasting Code. Failure to comply with instructions, itineraries, rules, restrictions, requirements, laws and guidelines may result in an invalid entry and/or forfeiture of the prize.
B. Manipulation of services
7.1 The Promoter is committed to operating Prize Competition services, including without limitation competitions, prize draws, voting and interactive polls, fairly and to preventing abuse of its systems, as well as those of its agents and sub-contractors.
7.2 For this reason, the Promoter and the Acumen ROI reserve the right to disqualify and/or discount entries, votes or polls if they have reasonable grounds to suspect, at their sole discretion, having regard to all the circumstances and information available at the relevant time, any of the following:
7.2.1 activity has occurred that is designed to excessively manipulate the outcome of the interactive service; or
7.2.2 votes, polls or entries have been made in breach of the competition terms and conditions; or
7.2.3 there has been any activity which the Promoter and Acumen ROI consider is designed to unfairly influence the interactive service and/or provide an unfair advantage to the voter or entrant including without limitation use of automated or semi-automated calling technology (such as auto-diallers) or other automated technology; or the making or disguising of multiple entries or votes by an individual entrant using multiple different phone numbers (or other details on which limits on number of entries or votes are based).
7.3 If we have reason to believe that an individual entrant to our competitions or prize draws has made 30 or more entries (or such other level as set out in the competition information) using different phone numbers (or other details on which limits on number of entries are based) from any one entry platform then the Promoter will treat this as an attempt to unfairly influence the competition or prize draw and all entries submitted by that entrant will be discounted. There is no limitation on Prize Competition entries made on-line using a single valid email address.
7.4 If we determine that an individual has attempted to unfairly influence or manipulate an interactive service then in addition to disqualification and/or discounting entries, votes or polls for that interactive service we may (in our sole discretion) ban that individual from future interactive services and disqualify and/or discount any future entries, votes or polls made in respect of our interactive services.
8 In relation to all competitions, prize draws, votes and polls promoted by the Promoter:
8.1 Nothing in the competition terms and conditions restricts your statutory rights as a consumer. For more details on these statutory rights you should contact your local Trading Standards Office or Citizens Advice Bureau.
8.2 Nothing in the competition terms and conditions shall exclude or limit the Promoter’s, s or Acumen ROI Limited’s liability for death or personal injury caused by their staff or suppliers’ negligence or for fraud or for any other liability which cannot be limited or excluded by law or regulation.
8.3 None of Acumen ROI Limited’s Directors or the Promoter can promise that the services relating to a competition, prize draw, vote or poll will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition. These services may be suspended temporarily and without notice in the case of any problem with any network or line, system, server, software, or for any technical malfunction or failure, maintenance or repair or for reasons reasonably beyond the control of Acumen ROI, the Directors and/or the Promoter. Subject to 8.1 and 8.2, Acumen ROI Limited’s Directors, and/or the Promoter do not accept responsibility where all or any part of the service relating to a competition, prize draw, vote or poll is discontinued, modified or changed in any way.
8.4 Subject to 8.1 and 8.2, the Promoter, other Acumen ROI Limited companies (“Acumen ROI”) do not accept responsibility for any fault, malfunction, damage, loss or disappointment suffered by you as an entrant or participant howsoever arising from participating in a competition, prize draw, vote or poll or from accepting any prize whether due to any error, omission by the Promoter, Acumen ROI or its or their employees, agents or others or by any other cause.
8.5 Subject to 8.1 and 8.2, none of Acumen ROI, the Directors and/or the Promoter are responsible for any damage or loss caused to you (i) which is not reasonably foreseeable to you and to Acumen ROI, the Directors and/or the Promoter when you enter a competition, prize draw or participate in a vote or a poll or (ii) is reasonably foreseeable to you and to Acumen ROI, the Directors and/or the Promoter on entry but is only indirectly related to you entering or participating in a competition, prize draw, vote or poll.
8.6 Subject to 8.1 and 8.2, Acumen ROI, the Directors and/or the Promoter will not be liable to reimburse the cost or expenses incurred in making a competition or prize draw entry or participating in a vote or poll where applicable.
8.7 Subject to 8.1 and 8.2, Acumen ROI, the Directors and/or the Promoter do not accept responsibility in the event that any entry, vote and/or poll is lost, delayed or not properly received, registered or recorded or for any incorrectly addressed or undelivered competition or prize draw entries, votes or polls or for any disruption, delay or misdirection of such entries, votes or polls.
8.8 Subject to 8.1 and 8.2, Acumen ROI, the Directors and/or the Promoter reserve the right to amend any element of a competition, prize draw, vote or poll for reasons beyond their reasonable control, including but not limited to the unavailability of the vote, poll, competition or prize draw entry platform before the closing date, or for strike, lock-out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation. Acumen ROI, the Directors and/or the Promoter are not responsible for any loss or damage caused to you as a result of any of these occurrences.
8.9 You agree to reimburse Acumen ROI, the Directors and/or the Promoter in respect of any damages suffered by Acumen ROI, the Directors and/or the Promoter or any losses by Acumen ROI, the Directors and/or the Promoter resulting from any claim made by a third party in each case in respect of any matter arising from your use of the services relating to the competition, prize draw, vote or poll in breach of the terms and conditions or from your violation of any applicable law or regulation.
8.10 It is your responsibility to ensure that you control access to any phone number that you use to enter. Subject to 8.1 and 8.2, Acumen ROI, the Directors and/or the Promoter shall not be responsible for any loss you suffer as a result of Acumen ROI dealing in good faith with anyone other than you who has access to any such number (or any device using any such number).
9.1 Information and data ("personal data") which is provided by you when you enter a competition or prize draw, or participate in a vote or poll, will be held by the Promoter and Acumen ROI and may be used by the Promoter, Acumen ROI,and their service providers, network operators, suppliers and contractors for the purposes of administering the vote or poll, or administering and fulfilling the competition or prize draw. You agree that this includes without limitation that we may contact you if there is an issue with the Prize Competition service.
9.2 Generally, we will only send you marketing messages if you indicate that you consent (e.g. by "opting-in") to receiving such messages. By choosing to interact with our services by SMS text message, you will be indicating that you consent to receiving marketing messages from us to your device in respect of similar products and services. You can avoid receiving these communications by adding NO INFO at the end of your SMS text entry, vote, poll or other message. You may opt out of receiving further marketing at any time by texting STOP to one of our entry short-codes. Texting STOP will cost one standard network rate message.
9.3 The Promoter and/or the prize provider may send personal data of participants to an interactive service (and where applicable, companion(s) of a winner) to third parties outside the European Economic Area, for the purposes of administering the interactive service and by entering you agree to such transfer for these purposes.
9.4 By taking part in the competition, prize draw, vote or poll (as applicable) you agree to participate in publicity at the Promoter’s request if you are the winner of a competition or prize draw. You agree that the Promoter (or any third party nominated by the Promoter) may in its sole discretion use the winner's (and if applicable their companion's) name and image and their comments relating to the prize and their experience for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.
9.5 If you are the winner of a competition or prize draw you agree that the Promoter may list your name and location on the winners' page of the Acumen ROI Limited’s website(s) and Acumen ROI may publish or announce your name and location elsewhere (including without limitation in the programme) as Acumen ROI determines in its sole discretion.
9.6 Please note that calls may be recorded to ensure that entries, votes and polls are captured, for staff training and/or quality control purposes.
10.1 Please note that by making an entry, vote or poll you are consenting to us starting the service Prize Competition immediately and any rights you may have to withdraw from or cancel your purchase (including but not limited to under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) will be lost because the performance of our services is simultaneous or begins immediately once your purchase is completed.
10.2 You agree that you do not have any commercial relationship with Acumen ROI, the Directors and/or the Promoter, and that you are not an agent of Acumen ROI, the Directors and/or the Promoter.
10.3 The competition terms and conditions are available in English only and shall be exclusively governed by and construed in accordance with the laws of England unless the entrant to a competition or prize draw, or the participant in a vote or poll is a Scottish or Northern Irish resident in which case he/she may choose the law of their residence and they irrevocably submit to the exclusive jurisdiction of the courts of England and Wales again unless the entrant to a competition or prize draw, or the participant in a vote or poll is a Scottish or Northern Irish resident in which case they may choose the courts of their residence in Scotland or Northern Ireland.
10.4 These terms and conditions were last updated on 12th August 2018.
If you require any information or any of our services (including our winner contact process) to be provided to you in an alternative format to those described above for accessibility reasons, we will be happy to discuss your requirements and endeavour to provide a suitable alternative. Please contact Acumen ROI Customer Support which can be contacted by phone on 0800 193 0195 or by email at
G. Contact Details and Further Information
11.1 If you have a comment, query or complaint about any interactivity provided by Acumen ROI you may register it with Customer Support which can be contacted by phone on 0800 193 0195 or by email at firstname.lastname@example.org. You will need to provide some or all of the following information:
(a) Your name
(b) Your email address
(c) The IP address of your computer
(d) If possible, your internet service provider
(e) The date(s) and time(s) when you experienced problems
(f) The nature of the problem you experienced
(g) A contact telephone number you can be reached on, if necessary
Queries will be addressed as soon as possible.
11.2 For a hard copy of these terms and conditions please contact Customer Support as set out above or send a stamped addressed envelope to the Promoter's address below. If you would like competition information relating to a specific event, then include the name of the specific interactivity in your application.
11.3 The Promoter is:
For all events and competitions, the Promoter is Acumen ROI Limited, 48a Arnot Hill Road, Arnold, Nottinghamshire, NG5 6LL, a company registered in England and Wales. Company Registration Number 8291111 and these terms and conditions apply as between you and Acumen ROI Limited (unless specified otherwise in the competition information).
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